CSA Group Interactive Standards
Frequently Asked Questions
- What is the CSA Group Reader Application?
Interactive Standards are accessed through The NEW CSA Group Reader Application. The Reader App is available as a FREE download from iTunes and Google Play. It is compatible with iOS 7.0 or later and Android 2.3.3 or later.
- How can I load Interactive Standards into my CSA Group Reader Application?
After you have launched the CSA Group Reader Application, you will be able to download the CE Code Interactive Standard by clicking on the locked book in the "Featured" section, and selecting "Redeem". Enter your email address and activation code that was delivered to you by email and click "Redeem". Your book will begin downloading. A detailed Installation Guide was included with your purchase. To view the book, once it finished downloading, go to the "My Books" tab and click on the publication you wish to view.
- Can I print a hard copy of my interactive standard?
Interactive Standards can only be accessed through the CSA Group Reader Application on your Tablet or Mobile device. You cannot print a copy of the interactive standard. Hard Copy of PDF Copies of Codes and Standards are available at http://shop.csa.ca. Hard Copy or PDF Copies of Codes and Standards do not include the additional enhanced features found in Interactive Standards.
- How many devices can I use this on? What if I have more than one device?
Interactive Standards are intended for single-use on your individual device. If you have an iPad and an iPhone, you may activate your Interactive Standard on both devices by entering your email address and redeem code on both devices. Notice of both activations will be sent to CSA Group and tagged to your order number. Please contact us at 1-800-463-6727 for group pricing if you would like to purchase Interactive Standards for multiple people in your organization.
- Are Interactive Standards available for my desktop or laptop computer?
Interactive Standards are only available for Android and Apple Tablet and Mobile which meet our compatibility specification. CSA Group provides a PDF version of the CE Code and Handbook which can be accessed on your desktop or laptop computer by using the FREE PDF Reader application.
- Is there an application for Blackberry or Windows Mobile Users?
Interactive Standards are only available for Android and Apple Tablet and Mobile which meet our compatibility specification. CSA Group provides a PDF version of the CE Code and Handbook which can be accessed on Blackberry or Windows Mobile devices by using a FREE PDF reader application.
- Can I shop for additional publications for my CSA Reader Application?
Our first publications available in this new format include C22.1 Canadian Electrical Code, Part 1 and Z7396.1-09 - Medical gas pipeline systems, Part 1. As new publications become available, they are announced on the Available Books tab in the CSA Reader App. You can purchase new publications for your reader at http://shop.csa.ca.
- I'm having trouble downloading my books to my iPad, iPhone or iPod Touch. What do I do?
Your redemption code may have been entered incorrectly not be valid, please reenter the code and try again. If you are still having issues, please close the CSA Reader App, re-open, and try to download the book again.
- How do I get back to My Books when reading a publication on the CSA READER App?
To return to your library when reading a publication select the home button on the top navigation bar of the CSA Reader App. If the Home icon is hidden, tap the middle of the screen to bring up the Reading Tools menu. Tap the Home icon to return to your library.
- How do I quickly access the book I'm reading now?
Select the My Books tab; select the publication you would like to open. Your selected book will automatically open to where you left off.
FAQs for iPad, iPhone and iPod touch
- The CSA Reader App for iPad and iPhone doesn't install on my iPhone or iPad. What do I do?
CSA Reader for iPad and iPhone can only be installed on an iPad, iPad mini, iPhone (3GS/4/4S/5), or iPod touch® (3rd generation and above) with iOS 7.0 or higher installed. If you have an earlier version of iOS installed, you will need to update the iPad, iPhone or iPod touch with iOS 7.0 or higher with minimum 300MB free space before downloading the CSA Reader app.
FAQs for Android
- CSA Reader for Android doesn't install on my smartphone or tablet. What do I do?
CSA READER for Android can only be installed on Android phones and tablets with Android 2.3 or higher installed. Please note that you will require a device with minimum specs of 1.2GHz dual core processor, 1GB RAM, and a recommended 1080 X 1920 resolution. The install file for Android is compressed and expands upon installation. We suggest having at least 300MB of free space on your device before you try to install the application.
Please note the Android OS installs applications to internal memory rather than the SD card by default. So even if your SD Card has a large amount of free space, you will need to have the 17MB free on internal memory. After the app is installed the space required to get your book loaded is 300MB (external or internal depending on the user’s device settings).
I'm still having issues using the app. Who can I contact for help?
- I'm still having issues using the app. Who can I contact for help?
Email us at firstname.lastname@example.org
or call us at 1-800-463-6727 and select "tech support".